Privacy PolicyAccount Deletion Policy

Terms of Service & Agreement

General Software Agreement, Operational Terms & Liability Policies

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IMPORTANT LEGAL NOTICE

This legally binding document governs the deployment, access, database usage, and general operational handling of all technical software tools, applications, database connections, and portal integrations (collectively, the "Software" or "Platforms") designed, developed, configured, or supplied by the Developer/Provider (referred to herein as the "Developer/Builder").

1. Scope and Universal Applicability

These Terms apply universally and without exception to all technology systems and software tools created, deployed, or supplied by the Developer/Builder, including but not limited to SchoolPro Academy, PharmaDesk, and any past, current, or future database integrations, modules, or client portal tools. By accessing, logging in, setting up, or continuing to run the Software, you (the "Client" or "Licensee") accept these terms in full.

2. Nature of Service: Technical Supply Only

The Client explicitly acknowledges that the Developer/Builder functions solely as a technology builder and technical supplier. The Developer is NOT an administrator, manager, director, or supervisorof the Client's educational, commercial, financial, or pharmaceutical operations. The Developer does not inspect, monitor, or manage the data entered by the Client.

3. Data Ownership & Absolute Client Custody

The Client remains the sole owner and absolute custodian of all data (including student, parent, patient, inventory, drug records, transactional records, and invoice lists) processed through the Software.

  • The Client holds exclusive responsibility for verifying the accuracy, legality, security, and integrity of all data entered.
  • The Client is entirely responsible for securing all legal permissions and statutory consents from parents, students, patients, customers, or employees to store and process their personal, academic, or medical details.
  • The Developer is strictly prohibited from selling or sharing any proprietary Client data, except as required for technical database hosting or required by direct operation of law.

4. Absolute Limitation of Liability (Full Developer Immunization)

To the maximum extent permitted by applicable law, the Developer/Builder of this Software shall NOT BE LIABLE under any legal theory (contract, tort, negligence, or otherwise) for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages.

This comprehensive liability exclusion covers:

  • Security Leaks & Cyber Intrusion: Any hacking, cyber-attacks, database breaches, unauthorized system entries, data theft, or malware incidents resulting in the exposure, modification, or loss of any records.
  • Financial & Calculation Discrepancies: Any calculation bugs, discrepancies, incorrect invoices, financial errors in school fees, drug prices, tax tallies, or inventory counts.
  • Operational Downtime & Provider Failures: Server downtime, cloud hosting outages (including Supabase, Vercel, or AWS issues), or failures in third-party API gateways (SMTP emails, cellular SMS systems, or SMS simulations).
  • Regulatory & Statutory Violations: The Client's non-compliance with local education boards, health department guidelines, drug inspector requirements, data privacy acts (GDPR, local laws), or tax authorities.

THE SOFTWARE IS PROVIDED ON AN "AS IS", "WITH ALL FAULTS", AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OR GUARANTEES OF ANY KIND.

5. Complete Indemnification

The Client agrees to fully defend, indemnify, and hold harmless the Developer/Builder against any and all claims, liabilities, lawsuits, damages, losses, costs, or expenses (including reasonable attorney fees and legal charges) arising from or relating to the Client's use, deployment, misuse, configuration, or operational management of the Software, or any violation of third-party rights.

6. SchoolPro – Account & Data Deletion Policy

Dedicated Deletion Page

B2B Institutional Governance Notice

Parent, student, and staff accounts on SchoolPro are created, provisioned, and managed by the respective school administration. Because data ownership remains with your educational institution, account deletion requests may be initiated through the school administration or directly via our privacy desk.

How to Request Deletion of Your Account and Associated Data:

Method 1 (Recommended)

Via Your School Administration

Contact your school's administration office directly and request removal of your student, parent, or staff record from the active SchoolPro directory.

Method 2 (Direct Request)

Email Our Privacy Desk

Email us directly at: contact@aimentor360.com

Include: (1) Registered phone number or email, (2) User/Student name, and (3) School name.

What Gets Deleted
  • Your user login credentials (password hashes, authentication tokens, session data).
  • Personal profile information, profile avatars, phone numbers, and notification addresses.
  • Device push notification tokens and client session history.
What May Be Retained & Grounds
  • Fee payment records: Retained by the school as required under applicable financial, tax, and auditing regulations.
  • Statutory academic archives: Attendance and grades required by the educational institution or education board policies.
  • Communication history: Messages retained only if required by school safeguarding policies; otherwise deleted.

Timeline: Deletion requests submitted to contact@aimentor360.com are typically processed within 30 business days following identity and institution verification.