Google Play & App Store Compliance

SchoolPro – Account & Data Deletion

Guidelines and procedures for requesting user account and personal data removal.

B2B Institutional Governance Notice

Parent, student, and staff accounts on SchoolPro are created and managed by the respective school administration. Because data ownership remains strictly with your educational institution, deletion requests go through the school or our centralized compliance desk.

To request deletion of your account and associated data:

Method 1 (Recommended)

Contact Your School Office

Contact your school's administration office directly and request account deletion. The school registrar will remove your profile and deactivate portal access.

Method 2 (Direct Request)

Email Our Privacy Team

Email us directly with your registered phone number, email, and school name:

contact@aimentor360.com

Launch Email Client

Data Scope & Retention Details

What Gets Deleted

Your user login credentials and security tokens
Profile information, phone numbers, and profile avatars
Active authentication sessions and local app cached data
Mobile push notification device tokens

What May Be Retained

Fee payment records may be retained by the school for a period required under applicable financial/regulatory record-keeping laws.
Data explicitly required to be retained by the educational institution as per school decision.
Messages and communication history (if required by school else will be deleted).
Attendance and academic records tied to your account as permanent institutional records.

Deletion Processing Timeline: Deletion requests are typically processed within 30 business days. Once the school verifies your request and institutional requirements are satisfied, your account and eligible data will be permanently removed.

Platform: SchoolPro Academy by AIMentor360